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  1. Troubleshooting Hub
  2. Prometheus

Prometheus Runbooks

Scrape, query, storage, and alerting failures in Prometheus.

6 scenarios · search and filter below, or jump via the quick nav.

Foundation1Intermediate3Advanced2
Foundation1 runbooks
Prometheus targets down — scrape failures with connection refused or DNS errorscritical

up == 0 for one or more targets on the /targets page

PrometheusFoundationUSE3 causes
1Open runbook
Intermediate3 runbooks
Prometheus scrape 401/403 — metrics endpoint requires authenticationhigh

Prometheus target shows last_error containing HTTP status 401 or 403

PrometheusIntermediateUSE3 causes
1Open runbook
Prometheus rules file fails config reload with parse errorhigh

Prometheus config reload fails with 'error parsing YAML' or 'parse error'

PrometheusIntermediate3 causes
2Open runbook
Prometheus alert rule not firing — rule evaluated but alert stays inactivecritical

Alert rule shows as 'inactive' or 'pending' but never reaches 'firing' state

PrometheusIntermediateRED3 causes
3Open runbook
Advanced2 runbooks
Prometheus OOM killed — TSDB memory exhaustion from too many seriescritical

Prometheus pod gets OOMKilled (exit code 137) repeatedly

PrometheusAdvancedUSE3 causes
1Open runbook
Label cardinality explosion — series count jumps after a deployment or config changehigh

Active series count jumps by 5-10x after a new deployment

PrometheusAdvancedUSE3 causes
2Open runbook